Case study · Government · 5 Nov 2026

Community Engagement Office in Remote Northern QLD: High-Speed Connectivity

MarchNet delivered carrier-diverse, high-capacity broadband to a remote community engagement office and its staff homes, with 24x7 monitoring and rapid restoration in a bushfire-prone area.

A transmission utility runs a community engagement office in a remote part of Northern Queensland. It manages construction works for new powerlines to a pumped hydro project and is the base for local engagement. With few communications options in the area, the utility selected MarchNet as a trusted partner to deliver high-speed connectivity to the office and to the homes of its local staff.

Highlight tiles: 24x7 NOC monitoring, two diverse backhaul paths, office and staff homes on one network

The challenge

Poor data connectivity limited the office from running daily operations efficiently.
Without high-speed internet, residents struggled to study, had few entertainment options and families felt isolated.

A resilient network for the office and staff homes

MarchNet was engaged to implement a resilient data communications system supporting both operational needs and the well-being of staff stationed in the region. The design used existing infrastructure, combining backhaul from the customer's own fibre network with a public carrier network to give true carrier diversity, high uptime and high speed.

Diagram: two diverse backhaul paths feeding a local broadband repeater that serves the office and staff homes

MarchNet used labour from surrounding locations to deliver local benefit. An existing height facility in the community was upgraded into a high-capacity broadband repeater, which now provides fast connectivity to multiple locations in the community.

Monitored and supported 24x7

The area experiences frequent bushfires, so rapid restoration is built into the service. MarchNet's remote monitoring systems and 24x7 NOC allow trends to be analysed proactively and preventative maintenance to be carried out before services are affected.

Timeline: engagement, diverse backhaul, local repeater, connected office and homes, 24x7 monitoring

The outcome

Enhanced communication: consistent voice and data at the office for real-time coordination.
Increased productivity: teams can coordinate tasks and manage resources efficiently.
Improved staff well-being: home connectivity keeps staff in regular contact with family and friends, supporting morale and retention.
Reliability: the carrier-diverse backhaul minimises outages, even in extreme conditions.

Talk to MarchNet: 1300 627 244 | sales@marchnet.com.au